Shipping policy

Last updated: 23 September 2026

Getting your order to your door should be simple. Here's everything you need to know about how we process, dispatch and deliver orders across the UK.

Order processing

  • Daily cut-off: 5:00pm (UK time), Monday to Friday.
  • Handling time: Orders are picked, checked and dispatched within 1–3 business days.
  • Orders placed after 5:00pm on a Friday, at the weekend or on a UK bank holiday are processed from the next business day.

Delivery times

  • Transit time: 7–14 business days once your order has been dispatched.
  • Total estimated delivery: 8–17 business days from the date you order.

Deliveries are made Monday to Friday. Busy periods and UK bank holidays can occasionally add a day or two.

Where we deliver

We currently deliver to addresses within the United Kingdom.

Fulfilment and dispatch location

Andra Home is operated by ECOM LUCKY LIMITED, a company registered in England. Our products are fulfilled and shipped through logistics partners and warehouses, which may be located outside the UK.

This means your parcel may be dispatched from a location other than our registered office in Loughton, which is our business and correspondence address rather than a dispatch point.

Delivery cost

Standard delivery is free on every order to a UK address. The total you see at checkout, including VAT, is the total you pay — no extra fees are added at the final step.

Couriers

We work with trusted UK carriers, including:

  • Royal Mail
  • Evri
  • DPD
  • Parcelforce

The carrier for your order depends on its size, your postcode and current service availability. Larger items, such as garden furniture, may be delivered by a specialist courier.

Tracking your order

Every order is tracked. Your tracking number is emailed to you within 48 hours of dispatch, and you can follow your parcel at any time on our Order Tracking page. If your tracking hasn't updated after 48 hours, please give it one more day before contacting us, as carrier systems can take a little time to refresh.

If your tracking shows "Delivered" but your parcel hasn't arrived, please let us know within 3 business days where possible, so we can open an investigation with the carrier straight away.

Your order remains our responsibility until it's delivered to you or to someone you've nominated to receive it.

Delays

We work hard to meet our delivery estimates, but weather, customs checks or carrier disruption can occasionally cause delays. If your order hasn't arrived within 30 days of purchase, or within any other delivery date we've agreed with you, you're entitled to cancel and receive a full refund.

Address changes and cancellations

  • Address changes: Spotted a mistake in your address? Email support@andrahome.com as soon as possible. We can only update it before your order moves into processing.
  • Cancellations: Email us within 12 hours of ordering to cancel before dispatch. After that, you can still cancel under your 14-day right by following our Return and Refund Policy.

Customs, duties and VAT

All prices are shown in pounds sterling (GBP) and include VAT. Any import duties or customs charges are handled by us as part of fulfilment, so you'll never be asked to pay anything extra on delivery.

Contact information

Have a question, or need a hand with an order? Our team is happy to help:

Store name: Andra Home
Company: ECOM LUCKY LIMITED
Company number: 14963017 (registered in England and Wales)
Registered address: 75 Bushfields, Loughton, England, IG10 3JR, United Kingdom

Email: support@andrahome.com
Contact form: Contact page

Customer service hours (UK time)

Monday to Friday: 9:00am – 5:30pm
Saturday and Sunday: 10:00am – 3:00pm

We aim to reply to every message within 24 hours.

Thank you for shopping with Andra Home.